Refund policy
Return & Exchange Policy
We want you to love what you ordered. You can return or exchange eligible items within 30 days of delivery.
To qualify for a return or exchange:
- Items must be in their original condition, with no signs of wear or damage
- Items must be returned in all original packaging (pouches, boxes, tools)
Final sale items (no returns or exchanges):
- Items from our Archive and Sale sections
- Custom and personalised pieces
- Advent calendars
- Gift cards
Discounted items: Items purchased with a discount of more than 20% can only be exchanged or returned for store credit.
Return shipping: Returns are free when Redo is added at checkout. If you opted out of Redo, you are responsible for the cost of return shipping.
U.S. orders: Import duties and tariffs are included in our U.S. prices and are non-refundable. If you return an eligible item, the duty and tariff amount will be deducted from your refund.
Returns due to skin reactions that may occur while wearing our pieces are not accepted. Customers must use their own discretion when purchasing.
If we lower our prices further during an ongoing sale or promotion, orders already placed will not be adjusted.
To start a return or exchange, visit our returns portal. Questions? Email us at support@nadareco.com.
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 30 days of receiving the last item in your order, without giving any reason.
To exercise your right of withdrawal, you can submit a return or cancellation request directly through your account here. You may also cancel your order at any time before it has been fulfilled.
Once we receive your withdrawal request, we will process your refund within 14 days.