We have partnered with our manufacturer to offer custom designs that we do not currently have the capacity to produce in house. As a result, custom necklaces ship directly from our manufacturer in China. The price of your custom necklace includes separate shipping and duties, so there are no additional fees to worry about.

As a general guideline, please allow approximately 3 weeks from the date your order is placed for delivery. Some designs may ship within a few days. Silver items typically ship faster, as they do not require plating. Once your order ships, you will receive your tracking information.

All of our custom designs are final sale and cannot be returned or exchanged.

Yes. Due to recent U.S. trade policy changes, all goods made in China — including our stainless steel jewelry — are now subject to import duties and taxes, regardless of order value. These fees are now collected by Nadaré Co. at checkout, and are paid to U.S. Customs prior to delivery.

These fees cannot be refunded.

Although Nadaré is proudly based in Canada, our jewelry is manufactured in China, and U.S. customs applies fees based on country of origin—not where it ships from.

Fees vary depending on your order size and U.S. Customs processing. Most customers can expect around 38% of your order value. You can see the total at checkout, prior to completing your order.

While all of our jewelry is designed in Canada, it is manufactured in China. Because of this, US Customs now applies duties to every shipment, regardless of size or value.

We collect all applicable duties at checkout and remit them directly to U.S. Customs on your behalf. The total shown at checkout is your final price. There are no additional fees due upon delivery.

*Lifetime color warranty has come into effect starting in 2025. The warranty does not cover purchases from prior years*

We’re proud to offer a Lifetime Color Warranty on all of our stainless steel, PVD-coated jewelry. This warranty covers any genuine discoloration that may occur as a result of the PVD coating wearing off under normal use. If your jewelry experiences fading or color changes that aren’t caused by misuse, our team will assess your piece and, if eligible, honor the warranty to ensure you're taken care of.

All warranty claims are carefully reviewed by our team. If it’s determined that the issue is not related to the coating or that the piece shows signs of misuse, the claim will not be approved. In cases where repeated claims are made without valid reason, we reserve the right to decline future warranty requests for that customer.

*Lifetime color warranty has come into effect starting in 2025. The warranty does not cover purchases from prior years*

We guarantee that the PVD coating will not fade or wear off on its own, but like all jewelry, it can be scratched or damaged through impact. The warranty does not cover scratches, scuffs, or marks that come from normal wear and tear. It also doesn’t apply to damage caused by misuse, improper care, or exposure to harsh chemicals. Jewelry breakage, accidental damage, or loss is not included under this warranty. Some gold-toned items may naturally darken slightly over time, which is not considered discoloration. To refresh your jewelry, please read our care guide.

Additionally, due to how certain items are manufactured, tiny hidden areas (like inside chain links) may not be fully coated. This is completely normal and not considered a defect or a discoloration issue.

Nadaré Co. is happy to offer a 6 month warranty on all pieces, effective from date of delivery.

If your piece breaks, is faulty or damaged in any way, we will ship out a replacement. To begin a warranty claim, contact us with your order number, photos and description of damage.

If the damage is verified and falls within our warranty terms, we’ll offer either a replacement or a store credit. Please note that our Breakage Warranty only applies to items reported within 6 months of the delivery date. Any damage reported after this period will not be eligible for replacement or repair. Any warranty claims on items from our "sale" section will only be issued a store credit.

Unfortunately, lost items are not covered under this warranty.

Please make sure you are confident in your order before placing it, as we will not apply any further discounts once it's been placed. This includes forgotten discount codes and honoring sales for orders that were placed before the sale started.

In the case that we are running a sale and further reduce our prices during the same sale/promotion, orders that are already placed will not be reduced further.

If your order has not shipped, you may contact us with your code and we will apply it to your order. Unfortunately, if your order has already shipped, we cannot apply any further discounts.

If your order has not yet been processed, we may be able to modify your order. Please contact us for order modifications.

Cancellations are not possible. Please make sure you are certain before checking out.

We know how excited you are to receive your order, so that's why we work hard to have it processed within 1-3 business days. We ship Monday through Friday, excluding weekends and holidays. Shipping estimates at checkout do NOT include processing times.

Please note that during sales, special promotions or large influx of orders, it may take up to 5 business days for order processing. This estimate is not inclusive of shipping times.

You will receive an email notifying you as soon as your order has been processed.

We offer free shipping on all Canadian orders over $50. For U.S orders, we offer free shipping over $75. To qualify, your order total must meet the above thresholds or more before tax and after discounts.

Please click here to read our policy and initiate your return.

Please send us an email at support@nadareco.com with your name, order number, brief description of the damage and pictures of the damaged items(s).  

Whoops! We're sorry about that. Send us an email at support@nadareco.com and we will sort it out ASAP. Please make sure to include your order number and photos of the incorrect item you received.

Shipping times are typically 1-6 business days for Canada and 4-10 business days for the US. For international orders, please allow 2-6 weeks or more for delivery. These shipping times are not inclusive of our processing time, which is typically 1-3 business days.

Please note that shipping estimates are subject to change and are not guaranteed. Sometimes there are delays in transit that are unfortunately, out of our control. Your tracking will always have the most up to date information1

Any packages shipped outside of Canada may be subject to duties and taxes. These fees are determined by the customs agency of the destination country and are the responsibility of the buyer. Unfortunately, we have no control over these charges.

For U.S. customers, all duties and taxes are collected at checkout. For international customers, these fees may be charged by your local customs authority upon delivery.

If your order appears to be lost in transit, please contact us at support@nadareco.com and we will investigate this for you.

Packages returned to us due to an insufficient address or any reason beyond our control will be issued a store credit, less the initial shipping fee.

Returned parcels can be shipped at customer request, however, a new shipping fee will incur.

Please make sure to double check your address when placing an order as Nadaré Co. is not liable for return-to-sender or refused parcels. If your order has not shipped, please email us at support@nadareco.com to update your address.

Unfortunately, we are unable to change an address once your order has shipped. You may try contacting the shipping company directly to request an address change.

We ship to almost every country, with the exception of a few. All available countries will be shown at checkout. 

We do not include any receipts in our packages, so the person receiving the package will not know the price. If you would like us to add a special note, please request in the notes section of your cart.

All of our pieces are made with Stainless Steel, a durable, eco friendly and recyclable material. 

Our pieces are considered hypoallergenic, however, they may contain trace amounts of Nickel. Customers must use their own discretion when purchasing our pieces as Nadaré Co. is not liable for any irritation/infection that may occur. That said, we’ve had tons of feedback from customers with nickel allergies who’ve worn our jewelry without any issues.