We want you to love what you ordered. Most items purchased from Nadaré are eligible for store credit or exchange — no questions asked.

Please note the following exceptions:

• Items from our Archive Sale are final sale and cannot be returned or exchanged.
• Custom & personalized necklaces are final sale due to their made-to-order nature.

To start a return or exchange request, click here.

If you have an issue with your order or aren't happy with your purchase for any reason, reach out to us at support@nadareco.com. We genuinely care and will always do our best to make it right.

Thank you for supporting a small business. It means everything. 🤍

Orders refused at delivery will be issued store credit in the form of an E-Gift Card for the order value, minus original shipping costs and any return shipping fees incurred.

Most designs ship within a few days however, please allow approximately 3 weeks from the date your order is placed for delivery. Once your order ships, you will receive your tracking information.

We do not include any receipts in our packages, so the person receiving the package will not know the price.

All of our pieces are made with Stainless Steel and plated in 14k gold. Some items from our Archive may be unplated stainless steel, or sterling silver plated. 

Our pieces are considered hypoallergenic, however, they may contain trace amounts of Nickel. Customers must use their own discretion when purchasing our pieces as Nadaré Co. is not liable for any irritation/infection that may occur. That said, we’ve had tons of feedback from customers with nickel allergies who’ve worn our jewelry without any issues.

If your order has not shipped, you may contact us with your code and we will apply it to your order. Unfortunately, if your order has already shipped, we cannot apply any further discounts.

If your order has not yet been processed, we may be able to modify your order. Please contact us for order modifications.

We know how excited you are to receive your order, so that's why we work hard to have it processed within 1-3 business days. We ship Monday through Friday, excluding weekends and holidays. Shipping estimates at checkout do NOT include processing times.

Please note that during sales, special promotions or large influx of orders, it may take up to 5 business days for order processing. This estimate is not inclusive of shipping times.

You will receive an email notifying you as soon as your order has been processed.

Due to the custom nature of our pieces, all sales are final. However, if you are not happy with your purchase, please email us at support@nadareco.com and we will work on a solution.

We have partnered with our manufacturer to offer custom designs that we do not currently have the capacity to produce in house. As a result, custom necklaces ship directly from our manufacturer in China. The price of your custom necklace includes separate shipping and duties, so there are no additional fees to worry about.

Yes. Due to recent U.S. trade policy changes, all goods made in China — including our stainless steel jewelry — are now subject to import duties and taxes, regardless of order value. These fees are now collected by Nadaré Co. at checkout, and are paid to U.S. Customs prior to delivery.

These fees cannot be refunded.

Although Nadaré is proudly based in Canada, our jewelry is manufactured in China, and U.S. customs applies fees based on country of origin—not where it ships from.

Please note that any custom name necklaces or charm necklaces will already include duties & taxes in the price.

Fees vary depending on your order size and U.S. Customs processing. Most customers can expect around 30% of your order value. You can see the total at checkout, prior to completing your order.

Nadaré Co. is happy to offer a one-year warranty on all pieces, effective from date of delivery.

If your piece breaks, is faulty or damaged in any way, we will ship out a replacement. To begin a warranty claim, contact us with your order number, photos and description of damage.

If the damage is verified and falls within our warranty terms, we’ll offer either a replacement or a store credit. Please note that our Breakage Warranty only applies to items reported within 12 months of the delivery date. Any damage reported after this period will not be eligible for replacement or repair. Any warranty claims on items from our "sale" section will only be issued a store credit.

Unfortunately, lost items are not covered under this warranty.

We offer free shipping on all Canadian & U.S orders orders over $75 and orders over $150 for all other countries. To qualify, your order total must meet the above thresholds or more before tax and after discounts.

Whoops! We're sorry about that. Send us an email at support@nadareco.com and we will sort it out ASAP. Please make sure to include your order number and photos of the incorrect item you received.

Shipping times are typically 1-6 business days for Canada and 4-10 business days for the US. For international orders, please allow 2-6 weeks or more for delivery. These shipping times are not inclusive of our processing time, which is typically 1-3 business days.

Please note that shipping estimates are subject to change and are not guaranteed. Sometimes there are delays in transit that are unfortunately, out of our control. Your tracking will always have the most up to date information.

If your order appears to be lost in transit, please contact us at support@nadareco.com and we will investigate this for you.

Packages returned to us due to an insufficient address or any reason beyond our control will be issued a store credit, less the initial shipping fee.

Returned parcels can be shipped at customer request, however, a new shipping fee will incur.

Please make sure to double check your address when placing an order as Nadaré Co. is not liable for return-to-sender or refused parcels. If your order has not shipped, please email us at support@nadareco.com to update your address.

Unfortunately, we are unable to change an address once your order has shipped. You may try contacting the shipping company directly to request an address change.