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Shipping Policy

Free Shipping 
We offer free shipping on all Canadian and US orders that are over $75. Your order total must equal $75 after discounts and before taxes to qualify. *Please note that gift card purchases are not applicable towards the free shipping amount.*
 
Shipping
We know how excited you are to receive your order, so that's why we work hard to have it processed within 1-3 business days.
*During sales and special promotions or large influx's of orders, please allow up to 5 business days for order processing.*
Once your order has been shipped, customers will be updated with a shipping confirmation email that includes the order's tracking information. Customers are responsible for the tracking of their packages, including missed delivery attempts and/or return to sender notices. If the package is returned to us due to an insufficient address or any reason beyond our control, the order will be refunded (shipping charge exempt). Should you wish to have the package redelivered, the customer will be subject to a fee of $3.00 + the cost of shipping. 

Kindly note that once the courier scans your package, it is no longer our responsibility if the package is delayed, lost or stolen. We strongly recommended purchasing the Route protection plan at checkout as it covers you for any loss, theft or damage of your package and most cases are resolved within 24 hours. 

Actual shipping times may vary and are determined by the courier at the time of shipment. We are not responsible for orders not arriving within the quoted shipping time. We do not have any additional information about your tracking as we see the same information on our end as you do. Should you have any questions about the delivery status or whereabouts of your package, please contact the courier directly. 

Any applicable taxes and duties are the responsibility of the recipient as they are not applied in the checkout total. These fees will be determined by the customs agency of the destination country. We have no control over this and are not responsible for any additional fees after checkout.