Shipping

Processing

Please allow up to 5 business days for us to process your order. We process and ship Monday to Friday, excluding weekends and holidays. Shipping estimates at checkout don't include processing time.

Delivery times

• Canada and the U.S.: 5–10 business days
• International: 2–6 weeks or more

Estimates aren't guaranteed, and delays in transit can happen outside our control. Your tracking always has the latest update.

Free shipping

Orders to Canada and the U.S. ship free over $75, and orders to all other countries ship free over $150. Your total must meet the threshold after discounts and before tax. Gift cards don't count toward free shipping.

Orders in more than one package

We carry inventory in two warehouses, so your order may arrive in separate packages. You'll get tracking for each one.

Custom pieces (name necklaces, charm necklaces, initial necklaces and birthstone rings) are made by our manufacturing partner and ship separately from the rest of your order.

Duties and taxes

• U.S.: import duties and tariffs are already included in our prices, so there's nothing extra to pay at checkout or on delivery. These amounts are non-refundable.
• Canada: no import duties or tariffs. You pay the checkout price plus any sales tax.
• Everywhere else: duties, taxes and customs fees aren't included in our prices. They're set by your local customs authority and may need to be paid before delivery.

Address changes and returned parcels

Please double-check your address when ordering. If your order hasn't shipped, email support@nadareco.com and we'll update it. Once it ships we can't change the address, but you may be able to request a change from the courier.

Packages returned to us because of an incorrect address, or refused at delivery, get store credit minus the original shipping fee. We can reship at your request for a new shipping fee.

Lost packages

If your order looks lost in transit, email support@nadareco.com and we'll investigate for you. Need faster shipping or have special delivery conditions? Get in touch and we'll be happy to help.