Help
Returns & Exchanges
30 days to return or exchange, and returns are free when you add Redo at checkout.
How to return or exchange
- Start in our returns portal. Enter your order number and email, then choose the pieces you'd like to return or exchange. Start a return
- Pack it up. Pieces must be unworn, in their original condition and in all original packaging (pouches, boxes, tools).
- Send it back within 30 days of delivery. Your return window starts the day your order is delivered or picked up.
Return shipping
Returns are free when Redo is added at checkout. If you opted out of Redo, you're responsible for the cost of return shipping.
Final sale
These pieces can't be returned or exchanged:
- Archive and Sale pieces
- Custom and personalized pieces
- Advent calendars
- Gift cards
Good to know
Discounted items: pieces bought with a discount of more than 20% can be exchanged or returned for store credit.
U.S. orders: import duties and tariffs are included in our U.S. prices and are non-refundable, so the duty amount is deducted from your refund.
Skin reactions: our pieces are considered hypoallergenic, but everyone's skin is different, so we can't accept returns for skin reactions.
Price changes: if we lower prices further during an ongoing sale or promotion, orders already placed won't be adjusted.
Something wrong with your order? Email support@nadareco.com with your order number and photos. We genuinely care and will always do our best to make it right.
EU right of withdrawal
If you're located in the European Union, you can withdraw from your purchase within 30 days of receiving the last item in your order, without giving a reason. Submit a return or cancellation request through your account. You can also cancel at any time before your order ships. We'll process your refund within 14 days of receiving your request.
Still have questions?
Check our FAQ or send us a note. Include your order number if you have one.