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Returns & Exchanges

Below is our return policy & return information. Please read through carefully before submitting your return request.

Return Policy

Please see the return guidelines listed below to see if purchased items are eligible for a return. We offer 14-day returns for all customers in Canada & the US and 30-day returns for everywhere else. The return window starts from the day the shipment is delivered/picked up. Please note that items purchased during our Black Friday/Cyber Monday sale can only be returned for store credit.

To qualify for a return:

  • Items must be in their original condition without signs of wear or damage
  • Items must be in all original packaging (pouches, boxes, tools)

All below items are non-returnable:

  • Engraved products
  • Earrings
  • Gift cards
  • Products from our "sale" section


If links are removed, they MUST be reattached and all original packaging and extra pieces must be included. Failure to do so will result in 15% admin fee deduction from your refund/credit.

Exchanges must be for the same item only.

Returns due to skin reactions that may occur while wearing our pieces are not accepted. Customers must use their own discretion when purchasing.

Any items purchased with a discount of 20% or more can only be returned for store-credit. This includes any items from our "sale" section.

In the case that we are running a sale and further reduce our prices during the same sale/promotion, orders that are already placed will not be reduced further.

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