Below are some of are common questions about orders
Please make sure you are confident in your order before placing it, as we will not apply any further discounts once it's been placed. This includes forgotten discount codes and honoring sales for orders that were placed before the sale started.
In the case that we are running a sale and further reduce our prices during the same sale/promotion, orders that are already placed will not be reduced further.
If your order has not shipped, you may contact us with your code and we will apply it to your order. Unfortunately, if your order has already shipped, we cannot apply any further discounts.
If your order has not yet been processed, we may be able to modify your order. Please contact us for order modifications.
Cancellations are not possible. Please make sure you are certain before checking out.
We know how excited you are to receive your order, so that's why we work hard to have it processed within 1-3 business days. We ship Monday through Friday, excluding weekends and holidays.
Please note that during sales, special promotions or large influx of orders, it may take up to 5 business days for order processing. This estimate is not inclusive of shipping times.
You will receive an email notifying you as soon as your order has been processed.
Most of our custom pieces ship within a few days, however, we ask that customers be prepared to wait up to 10 business days for processing. If you ordered other items, they will all ship together once the engraving is complete.
Nadaré Co. is happy to offer a 6 month warranty on all pieces (sale items exempt), effective from date of delivery.
If your piece breaks, is faulty or damaged in any way, we will ship out a replacement. To begin a warranty claim, contact us with your order number, photos and description of damage. The warranty claim must be initiated within 6 months days of delivery.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Please click here to read our policy and initiate your return.
Please send us an email at email@example.com with your name, order number, brief description of the damage and pictures of the damaged items(s).
Whoops! We're sorry about that. Send us an email at firstname.lastname@example.org and we will sort it out ASAP. Please make sure to include your order number and photos of the incorrect item you received.
Shipping times are typically 2-5 business days for Canada and 4-7 business days for the US. For international orders, please allow 4-6 weeks or more for delivery. These shipping times are not inclusive of our processing time, which is typically 1-3 business days.
Please note that shipping estimates are subject to change and are not guaranteed. Sometimes there are delays in transit that are unfortunately, out of our control. Your tracking will always have the most up to date information!
Orders shipping within Canada and the US will not incur any additional duties, taxes, or fees.
Any orders shipping outside of North America will be subject to duties & taxes. Payment of these fees is buyer responsibility and is determined by the customs agency of the destination country. Unfortunately, we cannot control these fees.
Kindly note that once the courier scans your package, it is no longer our responsibility if the package is delayed, lost or stolen.
We offer package protection at checkout for a small fee to protect your order against theft, loss and damage. If you purchased package protection and experience any of the issues above, please email us at email@example.com with your order number to begin your claim.
Please note that if you opt-out of our shipping protection, you will not be covered and we may be unable to issue any replacements/refunds for your order, should it be lost, stolen or damaged in transit.
We offer free shipping on all Canadian and US orders that are over $100. Your order total must equal $100 after discounts and before taxes to qualify. Gift card purchases are not applicable towards free shipping.
We also offer free shipping for Alberta on orders over $50.
We ship our packages uses a variety of shipping methods. For our Canadian Customers, if you would like to ship to a P.O. Box, you must select the Canada Post option at checkout.
Packages returned to us due to an insufficient address or any reason beyond our control will be issued a store credit, less the initial shipping fee.
Returned parcels can be shipped at customer request, however, a new shipping fee will incur.
Please make sure to double check your address when placing an order as Nadaré Co. is not liable for return-to-sender or refused parcels. If your order has not shipped, please email us at firstname.lastname@example.org to update your address.
Unfortunately, we are unable to change an address once your order has shipped. You may try contacting the shipping company directly to request an address change.
Below are some common questions about a variety of topics.
We ship to almost every country, with the exception of a few. All available countries will be shown at checkout.
We do not include any receipts in our packages, so the person receiving the package will not know the price. If you would like us to add a special note, please request in the notes section of your cart.
Our pieces are made with Stainless Steel unless otherwise stated. Stainless steel is a durable, eco friendly and recyclable material.
Follow the steps outlined in our ring sizing guide by clicking here.
Our pieces are considered hypoallergenic, however, they may contain trace amounts of Nickel. Customers must use their own discretion when purchasing our pieces as Nadaré Co. is not liable for any irritation/infection that may occur.