We want you to love what you ordered. Most items purchased from Nadaré are eligible for store credit or exchange — no questions asked.

Please note the following exceptions:

• Items from our Archive Sale are final sale and cannot be returned or exchanged.
• Custom & personalized necklaces are final sale due to their made-to-order nature.

To start a return or exchange request, click here.

If you have an issue with your order or aren't happy with your purchase for any reason, reach out to us at support@nadareco.com. We genuinely care and will always do our best to make it right.

Thank you for supporting a small business. It means everything. 🤍

For U.S. orders, applicable import duties and tariffs are included in the product prices shown on our website. While these fees are built into the price rather than charged separately at checkout, they are paid on your behalf when your order is imported into the United States.

Import duties and tariffs are non-refundable.

If you return an eligible item, the duty and tariff amount included in the original purchase price will be deducted from your refund. This means your refund will be less than the price you originally paid for the item.

The exact non-refundable duty amount will depend on the item(s) being returned. Any other applicable deductions outlined in our Return Policy will also apply.

Orders refused at delivery will be issued store credit in the form of an E-Gift Card for the order value, minus original shipping costs and any return shipping fees incurred.

Most designs ship within a few days however, please allow approximately 3 weeks from the date your order is placed for delivery. Once your order ships, you will receive your tracking information.

We do not include any receipts in our packages, so the person receiving the package will not know the price.

All of our pieces are made with Stainless Steel and plated in 14k gold. Some items from our Archive may be unplated stainless steel, or sterling silver plated. 

Our pieces are considered hypoallergenic, however, they may contain trace amounts of Nickel. Customers must use their own discretion when purchasing our pieces as Nadaré Co. is not liable for any irritation/infection that may occur. That said, we’ve had tons of feedback from customers with nickel allergies who’ve worn our jewelry without any issues.

If your order has not shipped, you may contact us with your code and we will apply it to your order. Unfortunately, if your order has already shipped, we cannot apply any further discounts.

If your order has not yet been processed, we may be able to modify your order. Please contact us for order modifications.

We know how excited you are to receive your order, so that's why we work hard to have it processed within 1-3 business days. We ship Monday through Friday, excluding weekends and holidays. Shipping estimates at checkout do NOT include processing times.

Please note that during sales, special promotions or large influx of orders, it may take up to 5 business days for order processing. This estimate is not inclusive of shipping times.

You will receive an email notifying you as soon as your order has been processed.

Due to the custom nature of our pieces, all sales are final. However, if you are not happy with your purchase, please email us at support@nadareco.com and we will work on a solution.

We have partnered with our manufacturer to offer custom designs that we do not currently have the capacity to produce in house. As a result, custom necklaces ship directly from our manufacturer in China. The price of your custom necklace includes separate shipping and duties, so there are no additional fees to worry about.

Yes, but we've made it simple. Import duties and tariffs are already included in the prices shown to U.S. customers, so there are no additional duty charges at checkout or upon delivery.

Please note that duties and tariffs are non-refundable. If an item is returned, your refund will be issued for the purchase price less the portion of the price that covered applicable duties and tariffs, as these costs have already been paid on your behalf and cannot be recovered.

No. Nadaré Co. is proudly based in Canada, so Canadian orders are not subject to import duties or tariffs. The price you see at checkout is the price you pay, plus any applicable sales taxes.

Possibly. Import duties, taxes, and other customs fees vary by country and may apply to your order.

For international orders outside of Canada and the U.S., Nadaré Co. does not collect these fees or include them in our pricing. Any applicable duties, taxes, or customs fees are the responsibility of the customer and may need to be paid before your order can be delivered.

These charges are determined by your local customs authority and are outside of our control. We recommend checking your country's import requirements before placing your order if you're unsure.

Nadaré Co. is happy to offer a one-year warranty on all pieces, effective from date of delivery.

If your piece breaks, is faulty or damaged in any way, we will ship out a replacement. To begin a warranty claim, contact us with your order number, photos and description of damage.

If the damage is verified and falls within our warranty terms, we’ll offer either a replacement or a store credit. Please note that our Breakage Warranty only applies to items reported within 12 months of the delivery date. Any damage reported after this period will not be eligible for replacement or repair. Any warranty claims on items from our "sale" section will only be issued a store credit.

Unfortunately, lost items are not covered under this warranty.

Due to the custom nature of our name necklaces, charm necklaces, initial necklaces, and birthstone rings, these items ship separately from the rest of your order. Once your order has been shipped, you'll receive an email with your tracking information.

We offer free shipping on all Canadian & U.S orders orders over $75 and orders over $150 for all other countries. To qualify, your order total must meet the above thresholds or more before tax and after discounts.

Whoops! We're sorry about that. Send us an email at support@nadareco.com and we will sort it out ASAP. Please make sure to include your order number and photos of the incorrect item you received.

Shipping times are typically 1-6 business days for Canada and 4-10 business days for the US. For international orders, please allow 2-6 weeks or more for delivery. These shipping times are not inclusive of our processing time, which is typically 1-3 business days.

Please note that shipping estimates are subject to change and are not guaranteed. Sometimes there are delays in transit that are unfortunately, out of our control. Your tracking will always have the most up to date information.

If your order appears to be lost in transit, please contact us at support@nadareco.com and we will investigate this for you.

Packages returned to us due to an insufficient address or any reason beyond our control will be issued a store credit, less the initial shipping fee.

Returned parcels can be shipped at customer request, however, a new shipping fee will incur.

Please make sure to double check your address when placing an order as Nadaré Co. is not liable for return-to-sender or refused parcels. If your order has not shipped, please email us at support@nadareco.com to update your address.

Unfortunately, we are unable to change an address once your order has shipped. You may try contacting the shipping company directly to request an address change.