Do you ship internationally?
We ship to almost every country, with the exception of a few. All available countries will be shown at checkout.
What if I want to ship my order as a gift?
We do not include any receipts in our packages, so the person receiving the package will not know the price. If you would like us to add a special note, please request in the notes section of your cart.
What material is your product made with?
Most of our pieces are made with Stainless Steel unless otherwise stated. Stainless steel is a durable, eco friendly and recyclable material.
How should I care for my new pieces?
You can read our care guide here.
How do I find my ring size?
Follow the steps outlined in our ring sizing guide by clicking here.
Are your pieces hypoallergenic/nickel free?
Our pieces are considered hypoallergenic, however, they may contain trace amounts of Nickel. Customers must use their own dicretion when purcasing our pieces as Nadaré Co. is not liable for any irriation/infection that may occur.
Honoring Sales/Price Matching
Please make sure you are confident in your order before placing it, as we will not apply any further discounts once it's been placed. This includes forgotton discount codes and honoring sales for orders that were placed before the sale started.
In the case that we are running a sale and further reduce our prices during the same sale/promotion, orders that are already placed will not be reduced further.
I forgot to apply my discount code
Unfortunately, we are unable to apply discount codes once an order is placed. Please double check that you've added your code before placing your order.
If your order has not yet been processed, we may be able to modify your order. Please email us for order modifications by clicking here.
Cancellations are not possible. Please make sure you are certain before checking out.
Order Processing Times
We know how excited you are to receive your order, so that's why we work hard to have it processed within 1-3 business days. We ship Monday through Friday, excluding weekends and holidays.
Please note that during sales, special promotions or large influx's of orders, it may take up to 5 business days for order processing. This estimate is not inclusive of shipping times.
You will receive an email notifying you as soon as your order has been processed!
I ordered a piece with engraving, how long until it ships?
Most of our custom pieces ship within a few days, however, we ask that customers be prepared to wait up to 10 days for processing. If you ordered other items, they will all ship together once the engraving is complete.
Nadaré Co. is happy to offer a 30-day warranty on all pieces (sale items exempt), effective from date of delivery.
If your piece breaks, is faulty or damaged in any way, we will ship out a replacement. To begin a warranty claim, email us with your order number, photos and description of damage. The warranty claim must be initiated within 30 days of delivery.
Shipping times are typically 2-5 business days for Canada and 4-7 business days for the US. For international orders, please allow 4-6 weeks or more for delivery.
Please note that shipping estimates are subject to change and are not guaranteed. Sometimes there are delays in transit that are unfortunately, out of our control. Your tracking will always have the most up to date information!
Duties & Taxes
Orders shipping within Canada and the US will not incur any additional duties, taxes, or fees.
Any orders shipping outside of North America will be subject to duties & taxes. Payment of these fees is buyer responsibility and is determined by the customs agency of the destination country. Unfortunately, we cannot control these fees.
Kindly note that once the courier scans your package, it is no longer our responsibility if the package is delayed, lost or stolen.
We have partnered with Route to offer package protection to our customers. At checkout, you will be given the option to add this protection to your order. Should your package be lost, damaged, or stolen, you can file a claim via the email sent to you upon order confirmation. Route will respond within 24 hours and either refund or reship your order depending on your preference.
We offer free shipping on all Canadian and US orders that are over $75. Your order total must equal $75 after discounts and before taxes to qualify. Gift card purchases are not applicable towards free shipping.
Do you deliver to P.O boxes?
For Canadian orders, we use express services such as Purolator, FedEx & UPS to get your packages to you as quickly as possible. Unfortunately, these services cannot deliver to P.O Boxes. If you wish to have your order delivered to a P.O Box, please select Canada Post at checkout. Otherwise, you will have to pick your package up from a pickup point designated by the above couriers.
Return-to-sender & Refused Parcels
Packages returned to us due to an insufficient address or any reason beyond our control will be issued a store credit, less the initial shipping fee.
Returned parcels can be shipped at customer request, however, a new shipping fee will incur.
Please make sure to double check your address when placing an order as Nadaré Co. is not liable for return-to-sender or refused parcels.
Where is my package?
Your tracking number will always have the most up to date information about your package. Should you have any questions about your package, you must contact the courier directly as we do not have any more information than what is shown on the tracking page.
Returns & Exchanges
Nadaré Co. is happy to offer full returns and exchanges, initial shipping fees exempt.
Returns must be initiated within 14 days of delivery. After 14 days of delivery, all orders are final sale.
Items must be returned in their original state with no signs of wear.
Watches MUST be returned in their original box with the tool (if applicable). If links were removed to adjust the band, they must be put back on. Any missing pieces/packaging will result in a store-credit being issued with a 30% deduction.
Sale items are final sale. Any items purchased with a discount higher than 15% can only be returned for a store-credit.
We do not accept any returns on earrings due to hygienic purposes.
Returns due to skin reactions that may occur while wearing our pieces are not accepted. Customers must use their own discretion when purchasing.
Exchanges must be for the same item only.
If you have received a damaged or faulty piece, please do not fill out this form. Instead, send us an email at firstname.lastname@example.org and include your order number, as well as photos of the defects.
We are happy to partner with ReturnBear to make this process as smooth as possible. Choose to drop off your return (if applicable) or purchase a shipping label through the return portal.
To begin your return or exchange, click here.
I received my order and it was damaged, what should I do?
Please send us an email at email@example.com with your name, order number, brief description of the damage and pictures of the damaged items(s).
What if I receive the incorrect item(s)?
Whoops! We're sorry about that. Send us an email at firstname.lastname@example.org and we will sort it out ASAP.